TURIZMDA XIZMAT KO‘RSATISH SOHASINI TAKOMILLASHTIRISH ISTIQBOLLARI

TURIZMDA XIZMAT KO‘RSATISH SOHASINI TAKOMILLASHTIRISH ISTIQBOLLARI

Mualliflar

  • Erkayeva Barno Qarshi davlat universiteti
  • Normurodova Zebo Qarshi davlat universiteti

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Turizm, xizmat ko‘rsatish sifati, mehmondo‘stlik, infratuzilma, raqamli texnologiyalar.

Abstrak

Turizm - iqtisodiyotning tezkor rivojlanayotgan sohalaridan biri hisoblanadi. O‘zbekiston kabi tarixiy va madaniy boy mamlakatlarda turizm sohasining rivojlanishi, xizmat ko‘rsatish sifatini oshirish orqali yanada yuqori darajaga ko‘tarilishi mumkin. Ushbu maqolada turizm sohasida xizmat ko‘rsatishni takomillashtirishning asosiy yo‘nalishlari va ularning iqtisodiyotga ta’siri muhokama qilinadi.

##submission.citations##

Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.

Choi, T. Y., & Chu, R. (2001). Determinants of hotel guests' satisfaction and repeat patronage in the Hong Kong hotel industry. International Journal of Hospitality Management, 20(3), 277-297.

Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research. Tourism Management, 29(4), 609-623.

Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: foundations and developments. Electronic Markets, 25(3), 179-188.

Dwyer, L., & Kim, C. (2003). Destination competitiveness: Determinants and indicators. Current Issues in Tourism, 6(5), 369-414.

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Nashr qilingan

2024-09-21